Offshore Outsourcing: Which Country Should You Hire From?

This week I had a friend ask me about setting up a team of python developers in the Philippines. I advised her not to choose the Philippines specifically.

Why? Simply because of the depth and availability of talent.

I searched on LinkedIn for the keyword “python” in the Philippines and there were 952 results:

LinkedIn search results for python programmers
 

Now compare the result with India’s at 24,638 and the United States, at 179,443:

LinkedIn search results for python programmers
 

With only 952 people, this is actually a very small talent pool especially when you consider that most of those people would not be suitable for the job. Just having the word “python” in your LinkedIn profile does not make you suitable to work as a python developer!

How do you figure out where to hire from?

This is where offshore outsourcing comes in. It is something we consider whenever hiring a new staff member at Staff.com. Here are a few examples of roles and the countries where they can usually be filled most easily:

  • Calling customers – For any work that involves calling customers or potential customers, the Philippines is a great option because it’s easy to find people with great English and minimal accents. High level sales roles – It’s close to impossible to find this offshore, however you can find US expats living in locations such as Mexico or Argentina.
  • Web development – The Philippines and India are great countries to consider for languages such as PHP or to build a simple WordPress site.
  • Desktop development – Ukraine and Russia are good options.
  • Project management – In our experience the best project management talent is in the US.
  • UX/UI design – It’s very hard (close to impossible) to find a high quality UI designer in India or the Philippines. You might need to focus on the US although there are some good high quality designers in Eastern Europe in our experience.

This list is not definitive. There are great people in many countries. However there are some places where it is easier to find them, and that’s the point. Don’t focus too narrowly on one country unless you’re sure that the talent is available in that country. If necessary search across multiple countries. This is how you use offshore outsourcing to its advantage.

 
About the Author:

Rob Rawson is a co-founder of Staff.com, a global recruitment platform where you can access very talented staff at affordable rates. They also have a technology called Time Doctor which is software to improve productivity and help keep track and know what your team is working on, even when working from home.

Rob resides in Sydney, Australia but can also be found in major cities around the globe, like Paris, Kiev or San Francisco.

Find Rob on Google Plus

 

8 Comments

  1. jane says:

    Thanks for sharing your thoughts! This post somehow challenge us to exert more and give our best to our clients. There are a lot of philippine seo company, providing world class service to their clients.

  2. outsourcing services philippines says:

    Thank you for sharing your honest opinion about here. I do respect your view about the talents in the Phils. but to tell you honestly Filipino’s have this kind of attitude and thirst of providing their client a good quality output.

  3. Ashley says:

    It doesn’t mean if they have “python” keyword you would hire them automatically. You need to interview each candidate first before hiring them.

    So don’t base your theory in the search result. Test them if they really fit in for that job.

    Philippines is better than other countries, which they provide the best quality and quantity.

  4. offshore outsourcing says:

    I know there are lot of offshore outsourcing company in the Philippines which is better than the other countries. Aside from that Filipino are hard-working and they give the best quality and quantity in any project.

  5. A. Solvy says:

    Wow Rob, you pointed OUT the killer facts that a Western company should take care –

    And yes, when we consider web design work offshore there are great people with rich skills in many Asian countries to do. But you should be able to choose the best from the rest

  6. Jose says:

    The company, I currently work for, outsources to India, customer support as well as administrative duties (such as quote writting). They might be saving money on the front end by paying pennies to these workers, however the disconnect that exist between the market that they serve and these workers in India is the biggest ocean that you can find….Business is being lost because of the disconnect, however the losses as compensated with the low wages. However this advantage quickly disappears when the company great first year profit, quickly level off and in consequence all that you can see is flat numbers and to certain extend, they have started to notice a decline in growth….Moral of this story, just because you can do it cheap, it does not mean that it will be sustainable growth…….

  7. GC says:

    Hi Fred,

    I will be asking you the same question, have you been and how long have you been to the Philippines to make such a comment?
    I know a lot of people without Masters degree and was able to find a job even after 30′s even in their 40′s.

    How many companies across all over the Philippines have you known to observe that there is a control of wages and political system is in place. I think companies should control the wage if the skills is not suitable for the salary. Skills should match with salary and not just the tenureship of the employee in the company. Political system is everywhere not just in the Philippines. I do not know such companies who require employees to work 50 to 60 hours per week, I know this is feasible during peak season but not as a daily working time for employees. Each employer is required for each employees to work 8 hours and in excess of that shall be payed as an overtime. Salary wage is not enough to raise a family, this I will have to agree and that is why it is more reason why Philippines needs more opportunities such as Outsourcing business so that more family can have more opportunities and therefore improve their lives. You said every Filipino you know wants to leave PH, i think your set of friends in the PH are what you call negaholics and is one of the reasons why PH is slow in moving towards a progressive country. Some Filipinos do not believe in their own country. A corrupt system will only be corrupted if you allow them. Philippines is in the process of cleaning its corruption.

    I work in a BPO and ever since our company has outsourced more work in the Philippines, it was the best decision ever made and has generated more profits for the company. The company I work for cares for its employees and in return the people working for our company cared for the company in return.

    Base on your last words, As an American employer you wouldnt outsource therefore you do not have a clear vision and experience to really assess how Philippines or other asian countries has helped companies across the world. Companies who invested in Philippines and other asian countries are not stupid to invest in something they haven’t assessed first.

  8. Fred Fortin says:

    Have you been to the Philipine’s? You cant get a job there IF your over thirty even with a masters degree.The system there is as close to surfdom as a corprate system can be.Several companies there,control the wage and political system.People work 50 to 60 hours per week and cant afford to loose their jobs even though they dont make enough to raise their family.Employees are scared to leave.They are burnt out by thirty years old.These companies have no regard for low wages they pay professional qualified employees.Every Filipino I know wants to leave PI.You dont help anyone by outsourcing work to a corrupt system that skims the profits for a few wealthy corporation ceos and a crooked GOV.Many other asian markets are the same.Outsourceing has its place but you need to know the country and the workplace enviroment that dictates the outcome. As an American employer I wouldnt outsource to another country period unless I checked very carefully the background and the benefits to both parties.


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